Case Study
BT
Great leaders have vision, but keeping your eye on the future can be tough when you’re doing the do and can’t get out of the day to day.

We stepped in to help a senior leader working in a fast-paced operational environment to reignite his planning mojo to take him through the here and now and empower his team to step up to the challenge.

What we did

Through leadership coaching we got under the bonnet of the client’s planning skills and really helped him look objectively at the culture he was creating in his management team. We got down to the nuts and bolts of where his time was spent, but most importantly why, while working through ways to empower his team so he had the time and headspace to focus on the big projects that would really have an impact.

…I've been amazed that this has help be become a leader for the future. It's also give me the strength and confidence in my abilities and build by self esteem as well. I have managed to use some of these skill in my personal life as well, especially around the time management. Thank you!

The results

Not only did our coaching get results for the client, it created a ripple effect that inspired a whole load of collective, commercial successes:

A change in culture, which led to winning a BT ‘creating brilliant teams’ award
A re-organisation of roles which led to another externally verified award
A shift in results, which saw Customer Satisfaction and efficiency rise simultaneously
A major project successfully completed and being expanded throughout the organisation