We’ve worked as a credible partner having tough, honest and transformative conversations with groups from across the University.
Our work with their Front line Managers & academics has lead to huge increases in productivity, co-operation and most of all Student quality.
We spent time really understanding the OU culture and dynamic, the service they were providing versus the service they aspired to provide. We created development programmes for:
All with a focus on “Leadership” whether that be leading the call, leading yourself or leading a team.
…I've read through all the feedback following your delivery at both sites, including other social media comments and I have to say "What a result!"
One of the participants stopped our Director in the corridor last week and said "I don't know how much that Training cost, but I can tell you that it was worth every single penny"
There is no doubt that you left people feeling inspired to do things differently.
You definitely lived up the anticipation I had when your highly engaging proposal landed on my desk - the perfect blend of facilitation and inspiration - loving your work!
At The Open University one of the key areas of focus was coaching in order to improve Call Quality. The Graph below demonstrates the impact the programme had on Call Quality in the Contact centre:
